Lois from London

Posted by on 20 Nov, 2011 in Latest News, Testimonials | 0 comments

Lois from London

Catto was recommended to me by a friend of mine. Catto was recommended as a care provider ‘who goes the extra mile’ and  I can confirm this is well and truly my experience.

Since, my first phone call with Wendy Thomson from Catto I have had nothing but a deluxe service for my mother aged 92 whom I had decided to take out of residential care as her trial week just wasn’t working. My mother is physically well but has mild dementia. Wendy has tailor made a care package to suit my mother’s needs, she has used her extensive knowledge of dementia care to help my mother stay in her own home. She has taken my mother to GP, hospital appointments as well as assists my mother to enjoy her social commitments such as U3A, Bridge, French and scrabble sessions as well as help her to attend her church activities. Wendy has organised my mothers medicine collection from the chemist  and established a safe medicine regime. But, far and away the most important aspect of her work is to help my mother know what day and date it is so she is aware of her appointments and to talk about how frightening losing your memory is.

Over the last 4 months she has won my rather reluctant mother round from someone who thought care was only about someone to wash and feed you to understand that the emotional and psychological aspects of care are as important. Wendy has kept me informed on a daily basis of her work with my mother by email and text. She has always contacted me about any concerns regarding my mothers health and we have decided what action to take. Wendy has advised me on new advances in dementia care and together we have used some of these ideas with my mother such as buying a date, day and time clock. Wendy leaves written notes for my mother to go over as she can’t always remember if Wendy has visited or not.

Wendy has helped me feel I am not alone trying to care for my mother and as an only child living 2 hours away, I know I can rely on Catto to be there for my mother when ever she needs help which gives me a huge sense of relief.

From a very thankful daughter.

Lois from London